{"title":"The effect of TOM training, flexible work, and flexible technology on continuous improvement","authors":"Janet H. Marler","doi":"10.1016/S1084-8568(99)80116-3","DOIUrl":null,"url":null,"abstract":"<div><p>This study explores the effects of Total Quality Management (TQM) training, work design, and information technology on employee continuous improvement. In afield study of an accounting division with 160 employees, qualitative and quantitative results indicate that continuous improvement is positively related to TQM training, flexible, work, and flexible technologies. The evidence is mixed concerning whether flexible work and technologies moderate the effect of TQM training.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"3 2","pages":"Pages 241-264"},"PeriodicalIF":0.0000,"publicationDate":"1998-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(99)80116-3","citationCount":"21","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Quality Management","FirstCategoryId":"1085","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S1084856899801163","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 21
Abstract
This study explores the effects of Total Quality Management (TQM) training, work design, and information technology on employee continuous improvement. In afield study of an accounting division with 160 employees, qualitative and quantitative results indicate that continuous improvement is positively related to TQM training, flexible, work, and flexible technologies. The evidence is mixed concerning whether flexible work and technologies moderate the effect of TQM training.
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