Integrating internet of things in service parts operations for sustainability

IF 4.9 Q1 BUSINESS

International Journal of Engineering Business Management Pub Date : 2023-01-01 DOI:10.1177/18479790231165639

Chris Y. T. Ma, D. Mo

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引用次数: 1

Abstract

Businesses are expected by the society to operate sustainably nowadays. However, companies are having a hard time to make business decisions to achieve both business sustainability and environmental sustainability, especially when such decisions involve numerous uncertainties. Making the wrong decision can result in damaging reputation in the least and going out of business in the worst. In this case study, we consider companies providing service parts maintenance, which have a great potential to bring positive impacts to the environment by refurbishing and reusing the replaced items. However, these companies also need to weight against cost effectiveness of doing so to maintain business sustainability. Informed decision making, meanwhile, is achievable with the use of the latest technologies. Here, we present the integration of Internet-of-Things to collect and provide real-time data for business analysis, such that companies can decide effectively which item(s) can be refurbished economically. We show that by doing so, uncertainties concerning the cost of refurbishment can be reduced, such that service parts operators can achieve both business sustainability and environmental sustainability.

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将物联网融入服务部件运营，实现可持续性

如今，社会期望企业可持续经营。然而，企业很难做出既能实现业务可持续性又能实现环境可持续性的商业决策，尤其是当这些决策涉及许多不确定因素时。做出错误的决定至少会损害声誉，最坏的情况下会导致破产。在本案例研究中，我们考虑了提供服务部件维护的公司，这些公司通过翻新和再利用被替换的部件，对环境产生积极影响的潜力很大。然而，这些公司还需要权衡这样做的成本效益，以保持业务的可持续性。同时，通过使用最新技术，可以实现明智的决策。在这里，我们展示了物联网的集成，以收集和提供实时数据进行业务分析，从而使企业能够有效地决定哪些物品可以经济地翻新。我们表明，通过这样做，有关翻新成本的不确定性可以减少，这样服务部件运营商可以实现业务可持续性和环境可持续性。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Engineering Business Management BUSINESS-

CiteScore

7.50

自引率

6.10%

发文量

审稿时长

15 weeks

期刊介绍： The International Journal of Engineering Business Management (IJEBM) is an international, peer-reviewed, open access scientific journal that aims to promote an integrated and multidisciplinary approach to engineering, business and management. The journal focuses on issues related to the design, development and implementation of new methodologies and technologies that contribute to strategic and operational improvements of organizations within the contemporary global business environment. IJEBM encourages a systematic and holistic view in order to ensure an integrated and economically, socially and environmentally friendly approach to management of new technologies in business. It aims to be a world-class research platform for academics, managers, and professionals to publish scholarly research in the global arena. All submitted articles considered suitable for the International Journal of Engineering Business Management are subjected to rigorous peer review to ensure the highest levels of quality. The review process is carried out as quickly as possible to minimize any delays in the online publication of articles. Topics of interest include, but are not limited to: -Competitive product design and innovation -Operations and manufacturing strategy -Knowledge management and knowledge innovation -Information and decision support systems -Radio Frequency Identification -Wireless Sensor Networks -Industrial engineering for business improvement -Logistics engineering and transportation -Modeling and simulation of industrial and business systems -Quality management and Six Sigma -Automation of industrial processes and systems -Manufacturing performance and productivity measurement -Supply Chain Management and the virtual enterprise network -Environmental, legal and social aspects -Technology Capital and Financial Modelling -Engineering Economics and Investment Theory -Behavioural, Social and Political factors in Engineering