Review on the Application of Eye-tracking Technology in Usability Evaluation of E-government Apps

Abstract

With the development of “E-government service”, the construction of government app has become necessary to deliver government service to citizens, and at the same time, it is of positive significance to find the shortcomings, so as to improve the service quality. Eye tracking technology has been increasingly used in the field of usability research; therefore, this study aims to analyze the state-of-art of the eye-tracking application in the field of usability evaluation of E-government App. For the purpose, content analysis was applied, and it is expected to explore the applicability of physiological experiment in government App evaluation and provide references for related experiment organization.