Ticketing System

Abstract

Copyright © 2019 by author(s) and International Journal of Trend in Scientific Research and Development Journal. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (CC BY 4.0) (http://creativecommons.org/licenses/ by/4.0) ABSTRACT Ticketing system is an IT service management platform. The ticketing tool provides solutions to all clients who are connected with one or more organizations remotely/within the infrastructure. The Ticketing System is also used as a help desk software that can help customer to get their service as efficiently as possible while maintaining their service requests. The platform of ticketing system is deployed in virtual machine which thus can be accessed by anyone within the organization.