Management Efficiency: Necessity and Possibility of Assessing the Process and Result

T. Kondratskaya, E. Dmitrienko
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引用次数: 2

Abstract

The practice and theory of modern management associates the assessment of efficiency with the results of the company's work or changes in the level of use of individual resources. The criteria are results such as profit, profitability, labor productivity, the level of financial independence and others. We judge about the effectiveness of management by changes in these criteria. The number of criteria varies, and the results often show opposite conclusions about the level of effectiveness. This approach is not relevant in market conditions since the external environment, in which the company operates, remains beyond the assessment zone: with a shrinking market, profit may decrease but this is not evidence of deterioration in management. The second methodological problem is the lack of assessment of the management process itself as a set of certain actions. The purpose of the study was to develop a scientific approach to assessing the effectiveness of management in a competitive environment. The article presents a methodology for assessing efficiency not only in terms of results (management efficiency) but also actions (process efficiency). The research methodology is based on critical analysis and synthesis of theoretical and practical approaches to management assessment. The unity of the assessment of the management process and its results is the scientific novelty of the proposed methodology. The methodology was illustrated by the example of the Irkutsk Oil Company.
管理效率:评估过程与结果的必要性与可能性
现代管理的实践和理论将效率的评估与公司的工作结果或个人资源利用水平的变化联系在一起。标准是利润、盈利能力、劳动生产率、财务独立程度等结果。我们通过这些标准的变化来判断管理的有效性。标准的数量各不相同,结果往往显示出与有效性水平相反的结论。这种方法与市场条件无关,因为公司所处的外部环境仍然超出了评估范围:随着市场萎缩,利润可能会下降,但这并不是管理恶化的证据。第二个方法上的问题是缺乏对管理过程本身作为一组特定行动的评估。这项研究的目的是发展一种科学的方法来评估在竞争环境中管理的有效性。本文提出了一种评估效率的方法,不仅在结果(管理效率)方面,而且在行动(过程效率)方面。研究方法是基于对管理评估的理论和实践方法的批判性分析和综合。管理过程和结果评价的统一性是所提出方法的科学新颖性。伊尔库茨克石油公司的例子说明了这种方法。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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