Pengaruh Pengurusan Maklumat Terhadap Keberkesanan Program Latihan dan Pembangunan Sektor Awam: Kajian Rintis di Jabatan Penyiaran Malaysia

Abstract

Information management is important for an organization because it can drive organizational excellence. An increasingly complex environment requires efficient information management and effective training and development programs. This is very significant especially when there is a conflict or crisis. T Therefore, the objective of this paper is in addition to obtaining the validity and reliability value of the constructed questionnaire items, it is also to determine the influence of information management which includes information environment, information ambiguity and communication cycle on the effectiveness of training and development programs in the public sector. This study used a survey method through a questionnaire that was distributed to 102 respondents consisting of staff at the Department of Broadcasting Malaysia online through the Google Form platform. Weick's Organizational Information Theory and Kirkpatrick's Evaluation Model were adopted in this study. The collected data was then analyzed using the Statistical Package for Social Science (SPSS) v.22 software to test the validity and reliability of the items and then test the hypotheses presented. The results of the study show that all aspects of information management studies have a strong positive significant relationship with the effectiveness of training and development programs. Through regression analysis it proves that information management contributes as much as 71.9% to the effectiveness of training and development programs but the aspect of the information environment has no influence on the dependent variable. Overall, aspects of the communication cycle are the main contributors that affect the effectiveness of training and development programs compared to aspects of the information environment and information ambiguity. Keywords: Kirkpatrick Assessment Model, information management, training and development programs, public sector, Weick's Organizational Information Theory.