Pelaksanaan Audit Mutu Pelayanan Keperawatan di RS A Jakarta Barat

Abstract

Implementation of quality improvement in hospitals is still unsatisfactory. One of the causes of this problem is the inadequate implementation of nursing audits by the nursing committee. This study aims to identify the implementation of the nursing profession audit at Hospital A, West Jakarta. The method used is a pilot study in the nursing room with the involvement of manager nurses and clinical nurses as many as 140 nurses. The analysis from the assessment stage, interviews, observation, distributing questionnaires and focus group discussions, and fishbone analysis found that the nursing profession audit was the task of the nursing subcommittee that was being improved. The implementation carried out is the latest creation, the auditor team, audit tools and the implementation of nursing audits. Result: The audit was carried out by determining the topic of handover between shifts. The not yet optimal implementation of handover between shifts is the result of the nursing audit. The conclusion has been that the preparation of a new audit of nursing quality has been carried out in RS A, the formation of an auditor team and the compilation of tools in implementing nursing audits. The nursing profession quality audit has been carried out on the topic of handover between shifts and the result is that the handover between shifts is optimized. Recommendations for the latest nursing audits validation, conducting nursing audits on topics according to the needs of the nursing committee and periodic re-audits. Support and commitment from each managerial staff as well as the care and commitment of clinical nurses can make a difference for the hospital .