TOTAL QUALITY M ANAGEMENT A PPROACH IN SOLID WASTE OF H EALTHCARE SYSTEM IN PAKISTAN

Muhammad Annam Aziz, Dil Nawaz
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Abstract

TQM plays an important role in hospitals. TQM is a well-known concept; it is a management philosophy of continuously improving the quality of products and processes. Total quality management is based on 3-principles continuous quality improvement, customer services, team work. Hospitals are by nature complex organizations and complexities are multifaceted in-service hospitals with a sense of lack of services. Quality has emerged as a major issue in the healthcare sector and total quality management has been recognized as the major long-term strategic plan to further improve the quality of health care. The primary data was analyzed for ANOVA, the research results showed the significant relationship. The implementation of TQM in service providers will require the quality management awareness, training and framework progress and customer awareness. The results provide significant information results in reaching conclusion and offering recommendations to management and concerned stakeholders.
巴基斯坦医疗保健系统固体废物的全面质量管理方法
全面质量管理在医院中发挥着重要作用。TQM是一个众所周知的概念;它是一种不断提高产品和工艺质量的管理理念。全面质量管理基于三个原则:持续质量改进、客户服务、团队合作。医院本质上是复杂的组织,复杂性是多方面的,在服务医院缺乏服务感。质量已成为保健部门的一个主要问题,全面质量管理已被认为是进一步提高保健质量的主要长期战略计划。对主要资料进行方差分析,研究结果显示相关性显著。在服务提供商中实施TQM将需要质量管理意识、培训和框架进度以及客户意识。结果为得出结论和向管理层和相关利益相关者提供建议提供了重要的信息结果。
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