The perceptions and satisfaction index of Yogyakarta’s citizens on congestion and air pollution

Jurnal Ekonomi Studi Pembangunan Pub Date : 2023-05-08 DOI:10.18196/jesp.v24i1.16394

Putri Wulan Ristanti, S. Suryanto

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Abstract

Yogyakarta City is one of Indonesia's most popular tourist destinations. The tourism sector is the highest tax revenue for local government. Besides, tourism gives high revenue but also negatively impacts the citizens as hosts, such as congestion and pollution. This study was conducted to determine the importance level of each attribute on the quality of congestion and air pollution management services in Yogyakarta based on the citizen's perception by utilizing the Importance Performance Analysis (IPA) method. This study also aimed to determine the Yogyakarta citizens' satisfaction level with managing congestion and air pollution using the Customer Satisfaction Index (CSI) method. This study implemented a purposive sampling technique which was then obtained from the population sample of 100 respondents with 86 saturated samples. Based on the perception of the Yogyakarta citizens, The results showed that a high level of attributes included wide and comfortable pavements, trees that block the sunlight and have a cooling effect, motorists who obeyed traffic signs, and drivers who drive well. The Yogyakarta Citizens' satisfaction index result showed 60.54%, which has the category of "very poor".

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日惹市民对交通堵塞及空气污染的看法及满意指数

日惹市是印尼最受欢迎的旅游目的地之一。旅游业是当地政府最高的税收来源。此外，旅游业带来了高收入，但也给作为东道主的市民带来了负面影响，如拥堵和污染。本研究利用重要性绩效分析(IPA)方法，以市民的感知为基础，确定各属性对日惹拥堵和空气污染管理服务质量的重要程度。本研究亦旨在利用顾客满意指数(CSI)方法，确定日惹市民对交通堵塞和空气污染管理的满意程度。本研究实施了一种有目的的抽样技术，该技术随后从100名受访者的86个饱和样本中获得。根据日惹市民的看法，结果显示，高水平的属性包括宽阔舒适的人行道，阻挡阳光并具有冷却效果的树木，遵守交通标志的驾驶员以及驾驶技术良好的驾驶员。日惹市民满意度指数结果为60.54%，属于“非常差”的范畴。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Jurnal Ekonomi Studi Pembangunan

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审稿时长

12 weeks