Pengaruh Caring Based Training Perawat Terhadap Kepuasan Pasien Dalam Pelayanan Keperawatan Di Puskesmas Tulehu Maluku Tengah

Abstract

The quality of nursing services is strongly supported by the application of caring culture as the core of nursing practice. Caring based training is an effort to improve knowledge and skills with a caring attitude of a nurse to apply it in work activities. This study aims to determine the effect of caring based training nurses on patient satisfaction in nursing services in community health centers Tulehu and Waai Maluku Tengah. The research method is quasi experiment pre test-post control group design test by giving caring based training intervention to nurse. The study respondents amounted to 120 patients consisting of intervention and control group. The research instrument is a patient satisfaction questionnaire developed by the researcher. Data analysis used chi-square test and binary logistic regression analysis. Binary logistic regression analysis results showed that there was a caring based treaning effect on patient satisfaction with 37.2 times estimation. Factors that can be used to predict patient satisfaction are caring based training of nurses controlled by age, sex and occupation (p value 0.000, 0.118, 0.213, 0.000). It is important to improve caring behavior in public health centers in daily service activities, with a continuous coaching process to help develop nurse behavior, attitude and skills.