Capiz State University Accounting Department Organizational Diagnosis towards System Efficiency

Abstract

In terms of organizational development and change, organizational diagnosis is significant in excellent performance, productivity, and system efficiency by looking at the shortcomings of an organization. Thus, this descriptive research utilizes a sequential mixed-method approach aimed at exploring Capiz State University’s (CAPSU’s) Accounting Department through an adopted framework of the Galbraith Star Model. The diagnosis assesses the Accounting environment that focuses on systems efficiency through strategies, structures, processes, rewards, and people. Focus-Group Discussion (FGD) and a researcher-made questionnaire were utilized in gathering the needed data. According to the findings, the organization was impacted by substantial changes in government rules and regulations, which caused confusion and affected decision-making. The department was challenged in the implementation of the strategy as well as structure because of the nature of information, workflow, campus location, and stakeholder geography. The Accounting Department process emphasized innovation and implementation of the new Accounting System. When it comes to people, human resource development adhered to the Civil Service Commission (CSC) mandates. The rewards system was embedded in the University Code and adhered to CSC mandates which were performance-based; however, it needed enhancement and innovation.