Introduction of a patient-centred snack delivery system in a children's hospital increases patient satisfaction and decreases foodservice costs

Abstract

The aim of this article is to evaluate a new patient-centred snack delivery system at a children's hospital, investigating patient satisfaction, cost outcomes and snack item popularity. Patient satisfaction was determined via surveys. Foodservice cost comparisons were made 6 months before and after the implementation of the snack trolley. Snack popularity was determined by recording, categorizing and ranking snacks distributed over this period. Patients/carers (75%) believed that the snack trolley service rated a four or above on a scale of 1 (not satisfied) to 5 (very satisfied). Foodservice cost savings of $AU3307 or 33.3% (P < 0.01) were observed over 6 months. Popular snacks were Arnott's Tiny Teddies [22.5% (n = 978) of the snacks distributed], followed closely by Arnott's Shapes (n = 818, 18.9%). In conclusion, a patient-centred snack trolley in a children's hospital can increase patient satisfaction and reduce foodservice costs.