The state of total quality management: a review

IF 4.9 2区管理学 Q1 MANAGEMENT

International Journal of Human Resource Management Pub Date : 1999-01-01 DOI:10.1080/095851999340684

Josephine Yong, A. Wilkinson

引用次数: 75

Abstract

As quality is seen as becoming a competitive mandate, many organizations are said to be embracing the practice of total quality management (TQM) as an improvement strategy. In this paper, we will be examining the extent to which quality management (QM) - TQM in particular-has been adopted by organizations. Just as there are companies that claim that QM is benefiting them, the concept is also increasingly being criticized for not bringing about the promised results, and in the following review, studies that have highlighted this disparity in opinions will be reviewed. Increasingly, doubts have been raised as to whether partial quality management - and not TQM - is being practised in organizations. This paper will also examine the difficulties companies may be faced with in their attempts to embrace TQM.

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全面质量管理的现状:综述

随着质量被看作是一项竞争性的任务，据说许多组织正在采用全面质量管理(TQM)的实践作为一种改进策略。在本文中，我们将研究质量管理(QM)——特别是TQM——被组织采用的程度。正如有些公司声称质量管理使他们受益一样，这个概念也越来越多地被批评为没有带来承诺的结果，在下面的评论中，将审查强调这种意见差异的研究。越来越多的人质疑组织是否在实行部分质量管理，而不是全面质量管理。本文还将研究公司在尝试采用TQM时可能面临的困难。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Human Resource Management MANAGEMENT-

CiteScore

11.70

自引率

7.10%

发文量

期刊介绍： International Journal of Human Resource Management is the forum for HRM scholars and professionals worldwide. Concerned with the expanding role of strategic human resource management in a fast-changing global environment, the journal focuses on future trends in human resource management, drawing on empirical research in the areas of strategic management, international business, organizational behaviour, personnel management and industrial relations that arise from: -internationalization- technological change- market integration- new concepts of line management- increased competition- changing corporate climates Now publishing twenty-two issues per year, The International Journal of Human Resource Management encourages strategically focused articles on a wide range of issues including employee participation, human resource flow, reward systems and high commitment work systems. It is an essential publication in an exciting field, examining all management decisions that affect the relationship between an organization and its employees. Features include; -comparative contributions from both developed and developing countries- special issues based on conferences and current issues- international bibliographies- international data sets- reviews