CÓDIGO DE DEFESA DO CONSUMIDOR E SUA REPERCUSSÃO NOS SERVIÇOS PÚBLICOS: APLICAÇÃO DO CDC AOS SERVIÇOS PÚBLICOS

Abstract

The present research aims to demonstrate the situations in which the Consumer Protection Code can be applied to Public Services provided by the State to society. The goal is to define the situations in which the State meets the requirements to be considered a supplier under the Consumer Protection Code. To do so, it is necessary to address the concepts of public services, classifications, principles that guide the provision of services, and the manner in which they are provided to understand their applicability. It is necessary to discuss consumer relationships, with an emphasis on the consumer and their vulnerability, as well as provide a brief study on service providers. Finally, by combining these concepts, we will seek to understand the situations in which the user is protected by the Consumer Protection Code against any acts that may be considered defects in the provided service. We will conclude that the application of the Consumer Protection Code to public services is not a rule but a possibility, provided that the specific case is analyzed and certain requirements for the establishment of a consumer relationship are met.