Community health workers and the communicative transformation of work-life interrelationships during the COVID-19 pandemic

IF 5.4 1区文学 Q1 COMMUNICATION

Journal of Computer-Mediated Communication Pub Date : 2023-06-12 DOI:10.1093/jcmc/zmad009

A. Golden, J. Jorgenson, Amy Williams

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引用次数: 0

Abstract

This study focuses on work-life interrelationships for community health workers (CHWs) during the COVID-19 pandemic. CHWs serve as liaisons between marginalized communities and health and human service organizations to facilitate access to services. Required physical distancing transformed their work from embodied, face-to-face interaction to almost wholly mediated by communication technologies. Interviews were conducted with 52 participants to identify CHWs’ adaptive strategies for communication, consequences of their adaptations for their experience of work and work-life interrelationships, and their communicative management of negative unintended consequences. Communicative practices that were emergent from participant accounts are examined through the lenses of four mutually informing research frameworks: the impact of technologically mediated remote work on work-life interrelationships, technological capital and differentiated digital inequalities, the text work/body work continuum, and gendered emotional work. Implications for the future of community-based care workers and for other workers with respect to communication, technology, and managing work-life boundaries are examined.

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COVID-19大流行期间社区卫生工作者与工作-生活相互关系的沟通转变

本研究的重点是COVID-19大流行期间社区卫生工作者(chw)的工作与生活相互关系。卫生保健员作为边缘社区与卫生和人类服务组织之间的联络人，促进获得服务。所需的物理距离将他们的工作从具体化的面对面互动转变为几乎完全由通信技术介导。研究人员对52名参与者进行了访谈，以确定女护士的沟通适应策略、他们的适应对他们的工作经历和工作与生活相互关系的影响，以及他们对负面意外后果的沟通管理。从参与者的叙述中涌现出来的交流实践通过四个相互通知的研究框架的镜头进行了检查:技术介导的远程工作对工作-生活相互关系的影响，技术资本和差异化的数字不平等，文本工作/身体工作连续体，以及性别情感工作。对未来社区护理工作者和其他工作者在沟通、技术和管理工作-生活界限方面的影响进行了研究。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Computer-Mediated Communication Multiple-

CiteScore

9.60

自引率

2.80%

发文量

期刊介绍： The Journal of Computer-Mediated Communication (JCMC) has been a longstanding contributor to the field of computer-mediated communication research. Since its inception in 1995, it has been a pioneer in web-based, peer-reviewed scholarly publications. JCMC encourages interdisciplinary research, welcoming contributions from various disciplines, such as communication, business, education, political science, sociology, psychology, media studies, and information science. The journal's commitment to open access and high-quality standards has solidified its status as a reputable source for scholars exploring the dynamics of communication in the digital age.