The adoption of online technology by volunteer-based organizations: the case of a state Guardian ad Litem program

Abstract

Guardian ad Litem (GAL) programs represent one example of new hybrid models of governmental organizations in which citizen volunteers participate with staff in delivering services. Information and communication technologies (ICT) also increasingly play a role in distributing e-government information to citizens. This study used a web-based survey to examine adoption of and intent to use ICT among citizen volunteers, staff and other stakeholders within Florida's GAL program. Constructs based on Davis' Technology Acceptance Model (TAM) [10] were tested in analyzing survey results, and found to provide a solid foundation for evaluating stakeholder use of online technologies.