The Influence of Servant Leadership and Motivation on the Service of Health Care Units in Way Kanan Regency

Abstract

The results of evaluation program by The Way Kanan Health Department in late 2013 shows 47 cases of death among toddlers, 7 cases of malnutrition, 2 cases of paralysis with withered body. This might have been an indication of the presence of under-performing servants in health care units. Two of the many factors influencing their performance are leadership and motivation. This study aims to analyse the influence of servant leadership and motivation on the general performance of a health care unit in Way Kanan Regency, Lampung, Indonesia. Cross sectional approach and survey analysis method were used. 122 officers of Baradatu Health Care Unit and Pisang Baru Health Care Unit 122 people were taken as the population. The result shows significant relationship between servant leadership and motivation to the performance (p <0.05). The servant leadership variable has got the greatest influence on the accuracy of clinical decision making than the professional knowledge and behaviour with OR = 4,476. It is suggested that the District Health Office of Way Kanan Regency create: a model of servant leadership as an alternative to the existing leadership models, tighten the control on the program, and conduct more training to improve the quality of human resources and their performance at the health care units.