Technical and Technological Innovations and Quality in Road transport of Goods - Selected Aspects

Abstract

The article presents the results of research regarding the impact of technical and technological innovations on the quality of services in road transport of goods. The study was conducted using a structured questionnaire survey on a sample of134 road transport companies. Respondents were managers and business owners. 7 factors, which potentially determined the quality of services, were assessed by the respondents. The data analysis used the arithmetic mean and the dominant, which formed the basis for determining the importance of a given factor for the quality of services. The variability analysis provided information about the variation of the sample. The results of the research proved the influence of innovation on quality. The highest-ranked factors supporting the quality ofroad transport services were intelligent transport systems, the ability to minform the customer about the actual location of the shipment (delivery time) and systems supporting the work of a professional driver. The article also identified selected innovations and attempts were made to determine their importance in the development of the quality of services and the effects of their functioning on the road transport system.