THE PERCEIVED QUALITY OF SERVICES PROVIDED ON INDUSTRIAL PARK PLATFORMS

Abstract

Today, which is characterized by economic growth, technological, environmental, and social change, it is hard to focus our business on goods and services that match social needs while being eco-friendly. There is no doubt that the urban environment provides numerous opportunities for relaxation and recreation; however, pollution (atmospheric and noise) in urban agglomerations produces states that are associated with a high mild discomfort. In this context, industrial parks seem to be solid business development alternatives. Thus, we conducted research in which we aimed to study the influence of the communication relationship between the industrial park management team (IP) on the line of perception of service quality. Concurrently, the research investigated the influence of communication with managerial staff at the company where the employee works on the employees perceptions of quality of services received in the IP.