Technology-mediated Learning in Industry: Solution Space, Implementation, Evaluation

Abstract

The Fourth Industrial Revolution is changing the nature of work, shifting the skill sets required in industry. Yet, many organizations struggle to prepare their workforce for future jobs. Traditional training settings seem to fall short to address this challenge, often being rigid and resource-intensive. This gives rise to novel forms of workforce development, such as technology-mediated learning. Technology-mediated learning in industry refers to applications that enable integrated lifelong learning within production systems. This concept promises scalable, personalized learning journeys with real-time feedback. However, research on how to effectively integrate technology-mediated learning in industry is still at an early stage. To address this gap and inform future research, this paper builds upon a qualitative multimethod study, encompassing 17 interviews and 10 workshops. As a result, 3 building blocks for realizing technology-mediated learning are identified and conceptualized: 1) a solution space for technology-mediated learning, 2) a practitioner guideline to realize the concept, and 3) a guideline for evaluating technology-mediated learning. As a broader implication, this paper suggests integrating workforce empowerment as a key pillar for organizations to thrive in future production.