Co-Production Practices in Public Services: A Study on the Involvement of Covid 19 Volunteers in Vaccinations in Tanjungpinang

Abstract

The capacity of the government, be it human resources, infrastructure, and budget, is often not comparable with the problems that must be addressed, especially in handling and controlling the spread of COVID-19. Besides, both the public and the private sector have resources that can be used to reduce the burden on the government. In public services, it is also very possible for co-production to occur, especially in services in the form of health services. The purpose of the study was to determine the practice of co-production in the covid-19 vaccination in Tanjungpinang City. The method used in this study uses a qualitative approach and is presented descriptively, then the informants are determined using purposive sampling. The findings reveal that there is a co-production practice in vaccination between the Tanjungpinang COVID-19 volunteers and the government through related parties. Volunteers are involved in producing health services in this vaccination through socialization, registration of vaccine participants, mobilization, and service flow in the implementation of vaccination