Quality of Public Transport Services in the Aspect of City Logistics Requirements

Abstract

Abstract The purpose of the article is to analyse and evaluate public transport in the aspect of city logistics requirements on the example of Zielona Góra. The following study is an attempt to determine the quality of public transport services carried out by the Municipal Public Transport Company. The assessment of public transport is a comprehensive concept referring to more than one parameter. New rolling stock, available information, price of tickets, safety of journeys are only some of the components that affect the assessment of public transport. All the elements that the traveller draws attention to are the factors determining the assessment of public transport. Based on the research carried out in Zielona Góra, despite a small research sample, we can assume that the analysis of the research contributed to the assessment of the level of public transport. After the analysis, the test results confirm the residents’ satisfaction with the means of transport. The parameters with unsatisfactory responses provide a signal to improve the quality of services so that subsequent studies will bring greater satisfaction.