Effects of Social Influence on Relationships among Citizens’ Expectation Confirmation, Satisfaction and Acceptance under Different Urban Renewal Compensation Modes

IF 2.2 3区管理学 Q2 PUBLIC ADMINISTRATION

Public Performance & Management Review Pub Date : 2023-05-10 DOI:10.1080/15309576.2023.2209851

Bingsheng Liu, Y. Zhai, Yan Li, Ling Li, Guobin Wu, Si Chen

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引用次数: 0

Abstract

Abstract Both public administration researchers and practitioners have realized that citizens’ satisfaction with and acceptance of urban renewal compensation policy are critical for the local authorities to initiate urban renewal projects. However, little is known about the possible effects of social influence from citizens’ peers and referents on their satisfaction and acceptance. This research proposes a theoretical model that hypothesizes the relationships among citizens’ expectation confirmation, satisfaction and acceptance and introduces perceived distributive justice and subjective norms as representations of social influence. Two rounds of questionnaire surveys with a one-month time lag were conducted to collect data for testing the proposed model. Survey data from 314 citizens involved in different urban renewal compensation modes in China show that citizens’ expectation confirmation positively influences citizen satisfaction, which in turn determines the final public acceptance of the policy. The results also highlight the critical roles that perceived distributive justice and subjective norms play in different compensation modes. These findings provide researchers and administrators with theoretical and practical implications.

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不同城市更新补偿模式下社会影响对市民期望确认、满意和接受关系的影响

公共管理研究者和实践者都已经意识到，公民对城市更新补偿政策的满意度和接受程度是地方当局启动城市更新项目的关键。然而，来自公民同伴和指涉者的社会影响对其满意度和接受度的可能影响却知之甚少。本研究提出了一个理论模型，假设公民的期望确认、满意度和接受度之间的关系，并引入感知分配正义和主观规范作为社会影响的表征。我们进行了两轮问卷调查，每个问卷调查的滞后时间为一个月，以收集数据来检验所提出的模型。对314名参与不同城市更新补偿模式的中国公民的调查数据表明，公民的期望确认正向影响公民满意度，进而决定公众对政策的最终接受程度。结果还强调了感知分配正义和主观规范在不同薪酬模式中的关键作用。这些发现为研究人员和管理人员提供了理论和实践意义。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Public Performance & Management Review PUBLIC ADMINISTRATION-

CiteScore

5.50

自引率

16.10%

发文量

期刊介绍： Public Performance & Management Review (PPMR) is a leading peer-reviewed academic journal that addresses a broad array of influential factors on the performance of public and nonprofit organizations. Its objectives are to: Advance theories on public governance, public management, and public performance; Facilitate the development of innovative techniques and to encourage a wider application of those already established; Stimulate research and critical thinking about the relationship between public and private management theories; Present integrated analyses of theories, concepts, strategies, and techniques dealing with performance, measurement, and related questions of organizational efficacy; and Provide a forum for practitioner-academic exchange. Continuing themes include, but are not limited to: managing for results, measuring and evaluating performance, designing accountability systems, improving budget strategies, managing human resources, building partnerships, facilitating citizen participation, applying new technologies, and improving public sector services and outcomes. Published since 1975, Public Performance & Management Review is a highly respected journal, receiving international ranking. Scholars and practitioners recognize it as a leading journal in the field of public administration.