Employer Review Platforms – Do the Rating Environment and Platform Design affect the Informativeness of Reviews? Theory, Evidence, and SuggestionsDate submitted: December 29, 2019Date accepted after double-blind review: December 2, 2020

IF 7.6 0 MANAGEMENT

Management Revue Pub Date : 2021-01-01 DOI:10.5771/0935-9915-2021-3-152

Janis Cloos

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引用次数: 1

Abstract

Online employer review platforms (ERPs) enable employees to evaluate their current and former companies anonymously online. Job-seekers can use the aggregated reviews to obtain information about potentially attractive companies and thus limit the number of suitable companies. However, the matching process between job-seekers and companies can only be effective if the information provided on ERPs is representative and can be trusted. This paper investigates specific characteristics of ERPs using the two large ERPs Kununu and Glassdoor as examples. It is argued that the ERP environment is very different from the well-known and -studied reputation system environment of online marketplaces, and that specific factors can potentially bias reviews on ERPs. Based on a new data set containing the Kununu and Glassdoor reviews of 114 major German employers, it is analyzed if and how design aspects of ERPs and other specific factors affect reviews. Results show that overall (and industry-specific), average review scores on Kununu and Glassdoor differ significantly from each other. Further results indicate that factors such as employees’ awareness of their impact on a company’s reputation also affect reviews. Suggestions are made on how ERPs could reduce the influence of these factors in order to present the aggregated information more effectively.

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雇主评价平台——评价环境和平台设计会影响评价的信息量吗?理论、证据和建议提交日期:2019年12月29日双盲评审后接受日期:2020年12月2日

在线雇主评估平台(ERPs)使员工能够在线匿名评估他们现在和以前的公司。求职者可以使用汇总的评论来获取潜在有吸引力的公司的信息，从而限制合适公司的数量。然而，求职者和公司之间的匹配过程只有在erp提供的信息具有代表性和可信任的情况下才能有效。本文以两个大型erp系统Kununu和Glassdoor为例，研究erp系统的具体特点。有人认为，ERP环境与众所周知的在线市场声誉系统环境非常不同，特定因素可能会对ERP的评论产生偏见。基于包含114家德国主要雇主的Kununu和Glassdoor评论的新数据集，本文分析了erp的设计方面和其他特定因素是否以及如何影响评论。结果显示，总体而言(以及特定行业)，Kununu和Glassdoor的平均评价分数存在显著差异。进一步的结果表明，员工意识到自己对公司声誉的影响等因素也会影响评价。我们就erp如何减少这些因素的影响，以更有效地呈现综合资料，提出建议。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Management Revue MANAGEMENT-

CiteScore

1.20

自引率

0.00%

发文量

期刊介绍： Management Revue - Socio-Economic Studies is an interdisciplinary European journal that undergoes peer review. It publishes qualitative and quantitative work, along with purely theoretical papers, contributing to the study of management, organization, and industrial relations. The journal welcomes contributions from various disciplines, including business and public administration, organizational behavior, economics, sociology, and psychology. Regular features include reviews of books relevant to management and organization studies. Special issues provide a unique perspective on specific research fields. Organized by selected guest editors, each special issue includes at least two overview articles from leaders in the field, along with at least three new empirical papers and up to ten book reviews related to the topic. The journal aims to offer in-depth insights into selected research topics, presenting potentially controversial perspectives, new theoretical insights, valuable empirical analysis, and brief reviews of key publications. Its objective is to establish Management Revue - Socio-Economic Studies as a top-quality symposium journal for the international academic community.