FACTORS INFLUENCING THE CHOICE OF DENTAL HEALTHCARE PROVIDERS AMONG GOVERNMENT AGENCIES WORKERS IN KOTA BHARU, KELANTAN

Malaysian Journal of Public Health Medicine Pub Date : 2022-12-21 DOI:10.37268/mjphm/vol.22/no.3/art.1442

Sze Hui Koh, N. Samsudin, B. M. Md Sabri, W. M. A. W Ahmad, Norhayati Yusop

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Abstract

Oral health and dental aesthetics have become increasingly important in contemporary society. However, the public faces a wide range of choices among oral care services and facilities provided by the government and private sectors, which occasionally involve unregistered dental operators. This study aims to evaluate the public's preferences towards the selection of oral healthcare providers in Malaysia. A cross-sectional, online self-administered questionnaire was distributed to the workers in government agencies in Kota Bharu, aged between 18-60 years old from July to October 2017. Questions were primarily close-ended and consisted of 17 questions on demographics, questions on factors associated with the selection of dental service providers in Likert-scale format. Out of the 575 sent individual emails, 236 voluntarily responses were retrieved, of which 45.8% were male and 54.2% were female. The highest percentage of the respondents belongs to the age group of 31 to 40 years. The most important factors that affect the respondents’ selection of dental care providers are facilities and equipment in a dental clinic (86%), followed by dentist reputation and working experience (85.1%), and technical competency of a dentist (83.9%). Overall, the respondents demonstrated a positive response towards the selection of oral healthcare providers and dental professions. Addressing the valuable factors in promoting dental services by the registered government and private sectors are essential to developing a secure and efficient oral healthcare system for the public

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影响吉兰丹州哥打巴鲁政府机构工作人员选择牙科保健提供者的因素

口腔健康和口腔美学在当代社会变得越来越重要。然而，市民在政府和私营机构提供的口腔护理服务和设施中，有多种选择，其中偶尔会涉及未经注册的牙医。本研究旨在评估公众对马来西亚口腔保健提供者选择的偏好。2017年7月至10月，向哥打巴鲁政府机构的18-60岁的工作人员分发了一份横断面在线自我管理问卷。问题主要是封闭式的，包括17个人口统计问题，问题与牙科服务提供者的选择相关的因素在李克特量表格式。在发送的575封个人邮件中，有236封是自愿回复的，其中45.8%是男性，54.2%是女性。受访者中31至40岁年龄组的比例最高。影响受访者选择牙科服务提供者的最重要因素是牙科诊所的设施和设备(86%)，其次是牙医的声誉和工作经验(85.1%)，以及牙医的技术能力(83.9%)。总体而言，受访者对选择口腔保健提供者和牙科专业人员表现出积极的反应。政府注册机构和私营机构在推广牙科服务的过程中，要致力为市民建立一个安全及有效率的口腔医疗系统，必须解决这些重要因素

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来源期刊

Malaysian Journal of Public Health Medicine Medicine-Public Health, Environmental and Occupational Health

CiteScore

0.70

自引率

0.00%

发文量

期刊介绍： Malaysian Journal of Public Health Medicine (MJPHM) is the official Journal of Malaysian Public Health Physicians’ Association. This is an Open-Access and peer-reviewed Journal founded in 2001 with the main objective of providing a platform for publication of scientific articles in the areas of public health medicine. . The Journal is published in two volumes per year. Contributors are welcome to send their articles in all sub-discipline of public health including epidemiology, biostatistics, nutrition, family health, infectious diseases, health services research, gerontology, child health, adolescent health, behavioral medicine, rural health, chronic diseases, health promotion, public health policy and management, health economics, occupational health and environmental health.