In support of the assumptions at the foundation of Deming's management theory

Abstract

Hillmer and Karney [J. Qual. Manage. 2 (1997) 171.] have formulated 15 axioms as a basis of Deming's theory of management and utilized these axioms to derive Deming's 14 points. This paper makes a case for the feasibility of the theory, which is based on these axioms, by articulating how the axioms are consistent with existing theories, known research results, empirical evidence, and observed phenomena. Establishing these links addresses the fit of Deming's theory with observation to increase the confidence of managers, scholars, and researchers in its relevance, in its predictive ability, in its conclusions, and in its usefulness as a guide for decision making. Further, such a case helps clarify the issues in the paradigm debate about the practicality and usefulness of Deming's theory for managing an organization.