An Analysis of ICT Students' Satisfaction with the Performance of the University of Phayao Service Bus

Abstract

The University of Phayao provides school buses for students to travel within the university. Students can take the service bus from the main gate to several bus stops within the university. The School of Information and Communication Technology (school of ICT) is one of the schools of the University of Phayao and contains more than a thousand students. Free bus service for students every 30–60 minutes to the university junction. This research work was planned in a cross-sectional descriptive type to determine the satisfaction level of students who use the school buses traveling to and from the school of ICT. It found that the least satisfactory factors are service frequency and service vehicle numbers, with a score of 2.66 and 2.9, respectively. However, the overall satisfaction score is 3.18; the meaning is high satisfaction. service frequency and the number of vehicles are the least satisfied attributes, while overall satisfaction is high, with a score is at 3.18.