The Influence of Emotional Intelligence and Knowledge Management on Student Attitude toward Implementation of Digital Identification System

Abstract

Purpose-The management of inner feeling and knowledge becomes the key for an organization to transform with success. Universiti Malaysia Sarawak (UNIMAS) had created history as the first public institution of higher education in Malaysia to implement Digital Identification System (DIS) for its students and staff in 2017. Hence, it is vital to identify the factors influencing the students' readiness attitude upon the implementation of DIS in UNIMAS. This study aims to investigate the relationship between emotional intelligence and knowledge management in influencing attitude toward change. Method-The study's data collected 396 samples using an online survey method, and the data were analyzed with SPSS statistical software. Findings-The study results reveal that emotional intelligence and knowledge management have significant relationships with attitude toward change. Knowledge management is the most significant factor influencing UNIMAS students' attitude toward change compared to emotional intelligence. Limitations-This study was conducted in UNIMAS, Sarawak. The variety and quantity of the study sample are not diverse. The respondents of this study are limited to the students of UNIMAS, Kuching, Sarawak. Implications-The information in this study could contribute to the issues of attitude to change. The finding of this research provides a base and framework of emotional intelligence (EI) and knowledge management (KM) on attitude toward change. Besides, this study contributes to educators, lecturers, and other education-related staff that knowledge management is the key to implementing changes around the education premises. Originality-There is limited research involving university students as respondents regarding how emotional intelligence and knowledge management influence the attitude toward change. This study is the first to fill this gap.