Survey of Perception and Behavioral Intention of the Young Generation Regarding Telemedicine Services During the COVID-19 Pandemic

Abstract

This study aims to analyze the perceptions of the younger generation and their behavioral intentions to use telemedicine services. This type of research is an online survey using Microsoft Forms. The data analysis technique used an inductive, general qualitative approach. The respondents were 175 people. The survey was conducted between June and August 2021. The study obtained two results, namely, the first is the perception of the younger generation regarding telemedicine services. Second, it was found that the average respondent's behavioral intention was 4.10 out of 5, or the category agreed to use telemedicine services. Viewed from the seven measurement variables, the average response of respondents is 65%, or Telemedicine is categorized as well received. The younger generation has a good perception of telemedicine services, and the existence of behavioral intention indicates individual readiness to use telemedicine services not only during the pandemic but also after the passing of the COVID-19 pandemic. Telemedicine has become a new habit.