The Contribution of New Technologies to Lean and Safe Patient Care

Abstract

When introducing new knowledge to healthcare organizations, in addition to professional and medical expertise, other knowhow is also included, typically from the field of safe and high-quality patient care, work organization, optimization of work processes, and the use of various technologies to record completed work processes. As well as relying on professional staff and their knowledge or competences, high-quality and safe patient care, which is primarily part of the process of treatment and nursing, is also largely dependent on the organization of the health institution at all levels. It is especially important how work processes, workflow and standardization are connected, how unnecessary work, errors and waiting are prevented, and how poor relationships in work groups and/or between different groups are eliminated.