On the effects of IS company standards on business process performance

Abstract

In this study a research model is designed that describes the effects on business performance of IS company standards facilitating processes. This model is based on a pilot case study and the small number of literature available on company standards. Subsequently, the descriptive model is used in two in-depth case studies at a large financial services corporation. The first one concerns the effects of introducing an IS product standard in a business unit and the other considers the usage of process standards in a software development department. Effects of these standards are identified, also in relation toflexibility. To conclude, implicationsforfuture research are presented.