{"title":"Determinants of Perceived Service Quality: An Empirical Investigation of Fitness and Recreational Facilities","authors":"R. Cheung, M. Woo","doi":"10.7903/CMR.12369","DOIUrl":null,"url":null,"abstract":"This study investigates fitness and recreational services using a quantitative approach. The findings of this study help property developers gain a better insight into facility management services and product offerings to improve customer experience. A critical review of literature focused on physical environment quality, outcome quality, and interaction quality from a consumer’s perspective. The quantitative study was based on a survey conducted with a sample of 75 respondents using a structured questionnaire. The results of this study enhance our understanding of the service quality dimensions with reference to recreational services provided in large residential areas of premium properties, which have a significant effect on purchase intention of consumers. \n \nKeywords: Properties, Recreational Facilities, Service Quality \n \nTo cite this document: Ronnie Cheung and Monde Woo, \"Determinants of Perceived Service Quality: An Empirical Investigation of Fitness and Recreational Facilities\", Contemporary Management Research, Vol.12, No.3, pp. 363-370, 2016. \n \nPermanent link to this document: \nhttp://dx.doi.org/10.7903/cmr.12369","PeriodicalId":36973,"journal":{"name":"Contemporary Management Research","volume":"12 1","pages":"363-370"},"PeriodicalIF":0.0000,"publicationDate":"2016-11-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"9","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Contemporary Management Research","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.7903/CMR.12369","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"Economics, Econometrics and Finance","Score":null,"Total":0}
引用次数: 9
Abstract
This study investigates fitness and recreational services using a quantitative approach. The findings of this study help property developers gain a better insight into facility management services and product offerings to improve customer experience. A critical review of literature focused on physical environment quality, outcome quality, and interaction quality from a consumer’s perspective. The quantitative study was based on a survey conducted with a sample of 75 respondents using a structured questionnaire. The results of this study enhance our understanding of the service quality dimensions with reference to recreational services provided in large residential areas of premium properties, which have a significant effect on purchase intention of consumers.
Keywords: Properties, Recreational Facilities, Service Quality
To cite this document: Ronnie Cheung and Monde Woo, "Determinants of Perceived Service Quality: An Empirical Investigation of Fitness and Recreational Facilities", Contemporary Management Research, Vol.12, No.3, pp. 363-370, 2016.
Permanent link to this document:
http://dx.doi.org/10.7903/cmr.12369