LOS EFECTOS DE LA COMBINACIÓN DE ESTÁNDARES DE CALIDAD SOBRE LOS RESULTADOS EMPRESARIALES EN EL SECTOR HOTELERO

Abstract

The standards of quality have had a great development in the sector services, especially in the tourism. The spread of different standards´ types, with approaches well different, have submitted to the sector hotel to a high degree of uncertainty in their decisions on the certification of quality more suitable. Then, they are too much works that relate to the different standards of quality with the economic performance of the hotel companies. Here, the existence of synergies between the different standards has more consideration, which would help to the executives, and the certifying organizations, to coordinate and plan the different standards of quality manage. Specifically, the work proposes the use of standard Q -tourist quality Spanish- as the link base on which to build an effective quality plan for the hotel companies.