Análise Comparativa das Práticas de Gestão do Conhecimento de Processos Organizacionais entre Prefeituras de uma Região do Brasil e de uma Província do Equador

Abstract

Knowledge Management contributes to making organizations more competitive. In the public sector, it can increase efficiency, innovate processes and improve the quality of services offered. However, consultations with databases show that there are few specialized authors in this field and the level of collaboration between them and international comparisons is low; the number of publications in Latin American journals dealing with the subject is also small and the literature contributes little to implementing Knowledge Management in public organizations. This paper aims to conduct a comparative analysis of the level of implementation and reach of Knowledge Management practices of organizational processes in city halls in a region of Brazil and in a province of Ecuador. This is a multiple case study, with a quantitative approach and, as for the objectives, it is characterized as being an exploratory research. Data collection took place through a questionnaire prepared by the Institute of Applied Economic Research. The results show that Ecuador's city halls have, on average, a higher level of implementation and reach of Knowledge Management practices associated with organizational processes than their counterparts in Brazilian. The level of implementation of these practices is low for the municipalities of the countries analyzed. The reach level is medium for Ecuador's city halls and low for the Brazilians ones. Thus, it is concluded that there is a need to create strategies in both countries to increase the level of implementation and reach of these practices.