Training and Development from the management`s viewpoint: a case study in the food sector

Abstract

Faced with a competitive economic scenario, organizations use Training and Development (T&D) techniques to increase the performance of people, develop skills and acquire new knowledge that aim to increase the satisfaction of their human capital, preparing them for the challenges and changes that may occur in the social and work environment. This article sought to identify possibilities for improvements in T&D in a food industry organization from the perspective of its managers. It is a qualitative and descriptive research, carried out in a food company in the city of Alta Floresta (Mato Grosso). The instrument used for data collection was the semi-structured interview with managers of the Human Resources (HR) area, in addition to documents made available by the company. For data analysis, content analysis with thematic categorization was used. As a result, the need for investments in the training of HR managers, leaders and, mainly, employees of the industrial base were identified. As for leadership development, it was detected that there is the  need to work on communication practices between leaders and subordinates, aiming at improving working relationships. Therefore, the importance of thinking about T&D actions in an integrated way with Corporate Education is considered, with the purpose of enabling employees to develop them, in addition to meeting the strategic and operational needs of the organization.