“Was It Me or Was It Gender Discrimination?” How Women Respond to Ambiguous Incidents at Work

Abstract

: Research shows that people often feel emotional distress when they experience a potentially discriminatory incident but cannot classify it conclusively. In this study, we propose that the ramifications of such ambiguous incidents extend beyond interior, emotional costs to include socially consequential action (or inaction) at work. Taking a mixed-methods approach, we examine how professional women experience and respond to incidents that they believe might have been gender discrimination, but about which they feel uncertain. Our interviews show that women struggle with how to interpret and respond to ambiguous incidents. Survey data show that women experience ambiguous incidents more often than incidents they believe were obviously discriminatory. Our vignette experiment reveals that women anticipate responding differently to the same incident depending on its level of ambiguity. Following incidents that are obviously discriminatory, women anticipate taking actions that make others aware of the problem; following ambiguous incidents, women anticipate changing their own work habits and self-presentation. This study establishes ambiguous gendered incidents as a familiar element of many women’s work lives that must be considered to address unequal gendered experiences at work.