Designing Mobile Technologies to Encourage Civic Engagement: The Role of Situated Motivational Affordances

IF 5.1 2区计算机科学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS

IEEE Transactions on Emerging Topics in Computing Pub Date : 2023-07-24 DOI:10.1109/TETC.2023.3296772

Mónica Sánchez de Francisco;Paloma Díaz;Teresa Onorati;Álvaro Monteron;Ignacio Aedo

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Abstract

Social and ubiquitous computing opens up many opportunities to engage citizens in activities that benefit their communities. Technology is ready and available, but there are still open issues concerning how to engage people in activities that are not extrinsically rewarding or whose impact is not immediately perceived. In this paper, we explore the role that situated motivational affordances can play in encouraging citizens in one of such activities, early warning. With this purpose, we designed and implemented a gamified app, IWarn that was iteratively designed following an action-research process to align the needs and capabilities of two types of stakeholders: emergency managers and citizens. The situated motivational affordances framework was used to lead the evaluation considering the motivational affordances enabled by the app and the situation in which it was used. The IWarn app was evaluated in an in-the-wild deployment where 4 emergency workers and 17 citizens took part in a real exercise for one week. Our results suggest that the gamified elements helped to improve intrinsic and extrinsic motivation and user engagement. This work contributes to the social computing domain by illustrating a use case where carefully designed gamification can help in engaging citizens in participatory processes

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设计鼓励公民参与的移动技术：情景动机的作用

社会计算和泛在计算为公民参与有益于社区的活动提供了许多机会。技术已经准备就绪并可以使用，但在如何让人们参与那些没有外在回报或其影响不能立即被感知的活动方面，仍存在一些未决问题。在本文中，我们将探讨情景激励功能在鼓励公民参与此类活动（预警）中所能发挥的作用。为此，我们设计并实施了一款游戏化应用程序--IWarn，该应用程序是在行动研究过程中反复设计的，以满足两类利益相关者（应急管理人员和公民）的需求和能力。在评估过程中，我们采用了 "情景动机承受能力 "框架，考虑到了该应用程序所带来的动机承受能力以及使用该应用程序的情景。在为期一周的实际演习中，4 名应急工作人员和 17 名市民对 IWarn 应用程序进行了评估。结果表明，游戏化元素有助于提高内在和外在动机以及用户参与度。这项工作为社会计算领域做出了贡献，它展示了一个经过精心设计的游戏化案例，可以帮助公民参与到参与过程中来。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

IEEE Transactions on Emerging Topics in Computing Computer Science-Computer Science (miscellaneous)

CiteScore

12.10

自引率

5.10%

发文量

113

期刊介绍： IEEE Transactions on Emerging Topics in Computing publishes papers on emerging aspects of computer science, computing technology, and computing applications not currently covered by other IEEE Computer Society Transactions. Some examples of emerging topics in computing include: IT for Green, Synthetic and organic computing structures and systems, Advanced analytics, Social/occupational computing, Location-based/client computer systems, Morphic computer design, Electronic game systems, & Health-care IT.

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