Assessing the Zoom learning experience of the elderly under the effects of COVID in Hong Kong: application of the IPO model

IF 3.5 Q1 EDUCATION & EDUCATIONAL RESEARCH
L. K. Ching, Carol Y.K. Lee, Chris Y. K. Wong, M. T. Lai, Amy Lip
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Abstract

Purpose This study aims to investigate the perceptions of elderly learners in experiencing Zoom learning under the effects of COVID in the case of Hong Kong. Design/methodology/approach An online survey and focus group interviews have been conducted with quantitative and qualitative approaches, respectively. The survey design was based on the input-process-output (IPO) model conceptual framework and used to assess students’ perceptions regarding their Zoom learning experiences at the Elder Academy of Hong Kong Metropolitan University. Thereafter, selected students were invited to participate in focus group interviews to offer more in-depth comments for analysis purposes. Statistical Product and Service Solutions software and SmartPLS were used for data analysis of the survey, and content analysis was used to summarize opinions from the focus group interviews; thus, a comprehensive picture of elderly learners’ learning experiences on Zoom is presented. Findings An overall positive perception was the result of elderly learners’ Zoom learning journeys, particularly in the “input” and “process” stages of the IPO model. Yet, their perception of the “learning outcomes achieved” level in the “output” stage was lower among the rest, thus strongly affected by the factors of “interactions” and “teaching” experienced by elderly learners on Zoom. Although the perception of the youngest age group was more positive, none have agreed that Zoom learning was more favourable when compared with the traditional face-to-face mode. Originality/value Given Zoom as the short-term replacement option under the COVID pandemic, this study will provide recommendations for educators/institutions to improve their design of the whole learning process for elderly learners on the Zoom platform.
评估新冠肺炎影响下香港长者的Zoom学习经验:IPO模型的应用
目的本研究以香港为例,探讨新冠肺炎影响下老年学习者体验Zoom学习的感受。设计/方法/方法在线调查和焦点小组访谈分别采用定量和定性方法进行。调查设计基于投入-过程-产出(IPO)模型概念框架,并用于评估学生对他们在香港城市大学长者学院的Zoom学习经历的看法。之后,我们邀请一些被选中的学生参加焦点小组访谈,为分析提供更深入的意见。使用统计产品和服务解决方案软件和SmartPLS对调查进行数据分析,并使用内容分析来总结焦点小组访谈的意见;从而全面呈现老年学习者在Zoom上的学习体验。老年学习者的Zoom学习之旅,特别是在IPO模式的“输入”和“过程”阶段,给人一种总体积极的感觉。然而,他们在“输出”阶段对“取得的学习成果”水平的感知较低,因此受到老年学习者在Zoom上体验到的“互动”和“教学”因素的强烈影响。尽管对最年轻年龄组的看法更为积极,但没有人认为与传统的面对面学习模式相比,Zoom学习更有利。独创性/价值鉴于Zoom是新冠疫情下的短期替代选择,本研究将为教育工作者/机构提供建议,以改进他们在Zoom平台上为老年学习者设计的整个学习过程。
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来源期刊
Interactive Technology and Smart Education
Interactive Technology and Smart Education EDUCATION & EDUCATIONAL RESEARCH-
CiteScore
12.00
自引率
2.30%
发文量
30
期刊介绍: Interactive Technology and Smart Education (ITSE) is a multi-disciplinary, peer-reviewed journal, which provides a distinct forum to specially promote innovation and participative research approaches. The following terms are defined, as used in the context of this journal: -Interactive Technology refers to all forms of digital technology, as described above, emphasizing innovation and human-/user-centred approaches. -Smart Education "SMART" is used as an acronym that refers to interactive technology that offers a more flexible and tailored approach to meet diverse individual requirements by being “Sensitive, Manageable, Adaptable, Responsive and Timely” to educators’ pedagogical strategies and learners’ educational and social needs’. -Articles are invited that explore innovative use of educational technologies that advance interactive technology in general and its applications in education in particular. The journal aims to bridge gaps in the field by promoting design research, action research, and continuous evaluation as an integral part of the development cycle of usable solutions/systems.
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