Roles of Customers in Upgrading Manufacturing Firm Technological Capabilities Toward Industry 4.0

IF 1.9 4区管理学 Q3 ENGINEERING, INDUSTRIAL

Engineering Management Journal Pub Date : 2021-05-26 DOI:10.1080/10429247.2021.1922219

Kimseng Tieng, C. Jeenanunta, Phirom Chea, Nattharika Rittippant

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引用次数: 2

Abstract

Abstract This paper empirically examines the effects of customers who invested in Information and Communication Technologies (ICTs) on the technological capabilities of a firm for upgrading toward Industry 4.0. This paper focuses on three groups of firm technological capabilities such as production planning, inventory management, and data analysis. Each group consists of four levels of technological capabilities ranging from the fundamental to the most complex levels of technology usage. A hierarchical multiple linear regression method is used to analyze 141 respondents collected from the Thai manufacturing firms during March–April 2019. The results indicate that customers who invested in ICTs significantly and positively affect the technological capability upgrading of a firm in the groups of production planning, inventory management, and data analysis. However, there is no evidence to support that customers who invested in ICTs have positively affected firms to achieve the most complex levels of technology usage in these three groups. For the engineering implications, managers are encouraged to work closely with customers, especially customers with high technological capability. This could help a firm’s engineering teams to upgrade and catch up with customer technologies.

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客户在制造业企业技术能力升级中的作用

摘要本文实证考察了信息通信技术(ict)投资对企业向工业4.0升级的技术能力的影响。本文主要研究生产计划、库存管理和数据分析等三组企业技术能力。每一组由四个级别的技术能力组成，范围从最基本的到最复杂的技术使用级别。采用层次多元线性回归方法对2019年3月至4月从泰国制造企业收集的141名受访者进行了分析。结果表明，在生产计划、库存管理和数据分析三个方面，客户投资信息通信技术对企业技术能力提升有显著正向影响。然而，没有证据支持投资信息通信技术的客户对公司在这三个群体中实现最复杂的技术使用水平产生了积极影响。对于工程含义，鼓励管理人员与客户密切合作，特别是具有高技术能力的客户。这可以帮助公司的工程团队升级并赶上客户的技术。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Engineering Management Journal 工程技术-工程：工业

CiteScore

5.60

自引率

12.00%

发文量

审稿时长

>12 weeks

期刊介绍： EMJ is designed to provide practical, pertinent knowledge on the management of technology, technical professionals, and technical organizations. EMJ strives to provide value to the practice of engineering management and engineering managers. EMJ is an archival journal that facilitates both practitioners and university faculty in publishing useful articles. The primary focus is on articles that improve the practice of engineering management. To support the practice of engineering management, EMJ publishes papers within key engineering management content areas. EMJ Editors will continue to refine these areas to ensure they are aligned with the challenges faced by technical organizations and technical managers.