In consilium apparatus: Artificial intelligence, stakeholder reciprocity, and firm performance

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research Pub Date : 2023-01-01 DOI:10.1016/j.jbusres.2022.113402

Douglas Bosse , Steven Thompson , Peter Ekman

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引用次数: 3

Abstract

Firms are increasingly using forms of AI to serve stakeholders across various business functions, resulting in both positive and negative outcomes. Stakeholder theory explains how firms create and destroy value via their stakeholder encounters, making it an ideal foundation for understanding AI deployment on firm-level performance. As AI continues to evolve, both when it comes to the activities and roles it takes and the stakeholders it affects, the AI-stakeholder framework developed herein identifies and situates key managerial decisions related to the adoption and deployment of AI that drive the firm’s likelihood of creating or destroying value through stakeholder encounters. The AI–stakeholder framework focuses on stakeholder justice and is supported by testable propositions about the conditions most likely to affect the outcomes of incorporating AI into business processes. The framework also supports future research and practical managerial guidance by articulating the challenges and potential of AI for managing stakeholder encounters.

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在consilium设备中：人工智能、利益相关者互惠和企业绩效

企业越来越多地使用人工智能的形式为各种业务职能的利益相关者服务，从而产生积极和消极的结果。利益相关者理论解释了企业如何通过与利益相关者的接触来创造和破坏价值，使其成为理解人工智能在企业层面绩效部署的理想基础。随着人工智能的不断发展，无论是涉及到它所承担的活动和角色，还是它所影响的利益相关者，本文开发的人工智能利益相关者框架都确定并定位了与人工智能的采用和部署相关的关键管理决策，这些决策推动了公司通过利益相关者接触创造或破坏价值的可能性。人工智能-利益相关者框架侧重于利益相关者的公正性，并得到关于最有可能影响将人工智能纳入业务流程结果的条件的可测试命题的支持。该框架还通过阐明人工智能在管理利益相关者遭遇方面的挑战和潜力，支持未来的研究和实践管理指导。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Business Research BUSINESS-

CiteScore

20.30

自引率

10.60%

发文量

956

期刊介绍： The Journal of Business Research aims to publish research that is rigorous, relevant, and potentially impactful. It examines a wide variety of business decision contexts, processes, and activities, developing insights that are meaningful for theory, practice, and/or society at large. The research is intended to generate meaningful debates in academia and practice, that are thought provoking and have the potential to make a difference to conceptual thinking and/or practice. The Journal is published for a broad range of stakeholders, including scholars, researchers, executives, and policy makers. It aids the application of its research to practical situations and theoretical findings to the reality of the business world as well as to society. The Journal is abstracted and indexed in several databases, including Social Sciences Citation Index, ANBAR, Current Contents, Management Contents, Management Literature in Brief, PsycINFO, Information Service, RePEc, Academic Journal Guide, ABI/Inform, INSPEC, etc.