Helping at NASA: Guidelines for using process consultation to develop impactful research

IF 5.7 2区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE
Loizos Heracleous
{"title":"Helping at NASA: Guidelines for using process consultation to develop impactful research","authors":"Loizos Heracleous","doi":"10.1016/j.infoandorg.2022.100388","DOIUrl":null,"url":null,"abstract":"<div><p>Management research has long been criticized for its perceived lack of relevance or impact beyond academia. How can we, as management scholars, create research that is more relevant and impactful? I argue that Edgar Schein's process consultation approach can be part of the answer. Process consultation's ultimate aim is to help client organizations. Key aspects of what is now recognized as engaged scholarship were fundamental to process consultation even before engaged scholarship was part of the management vocabulary. Based on my engagement process with the National Aeronautics and Space Administration since 2013, I argue that trust can fruitfully be seen as an outcome and an enabler of productive long-term helping relationships and of engaged scholarship; that what I call <em>pragmatic bricolage</em> is important in terms of offering help based on the client's needs as they develop at different junctures; and that unexpected dilemmas in such relationships are inevitable, but ways forward can be found by applying key principles of social systems. I conclude by outlining guidelines for impactful research and for disseminating research to wider audiences.</p></div>","PeriodicalId":47253,"journal":{"name":"Information and Organization","volume":"32 1","pages":"Article 100388"},"PeriodicalIF":5.7000,"publicationDate":"2022-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S147177272200001X/pdfft?md5=abcea71bb6da557ba7a811e64d0debd9&pid=1-s2.0-S147177272200001X-main.pdf","citationCount":"2","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Information and Organization","FirstCategoryId":"91","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S147177272200001X","RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"INFORMATION SCIENCE & LIBRARY SCIENCE","Score":null,"Total":0}
引用次数: 2

Abstract

Management research has long been criticized for its perceived lack of relevance or impact beyond academia. How can we, as management scholars, create research that is more relevant and impactful? I argue that Edgar Schein's process consultation approach can be part of the answer. Process consultation's ultimate aim is to help client organizations. Key aspects of what is now recognized as engaged scholarship were fundamental to process consultation even before engaged scholarship was part of the management vocabulary. Based on my engagement process with the National Aeronautics and Space Administration since 2013, I argue that trust can fruitfully be seen as an outcome and an enabler of productive long-term helping relationships and of engaged scholarship; that what I call pragmatic bricolage is important in terms of offering help based on the client's needs as they develop at different junctures; and that unexpected dilemmas in such relationships are inevitable, but ways forward can be found by applying key principles of social systems. I conclude by outlining guidelines for impactful research and for disseminating research to wider audiences.

在NASA的帮助:使用过程咨询来发展有影响力的研究的指南
长期以来,管理研究一直因其被认为缺乏相关性或学术界以外的影响而受到批评。作为管理学学者,我们如何才能创造出更相关、更有影响力的研究?我认为Edgar Schein的过程咨询方法可以作为答案的一部分。过程咨询的最终目的是帮助客户组织。现在被认为是参与式学术的关键方面是过程咨询的基础,甚至在参与式学术成为管理词汇的一部分之前。根据我自2013年以来与美国国家航空航天局的接触过程,我认为信任可以被视为一种富有成效的结果,是富有成效的长期帮助关系和参与学术研究的推动者;我所说的实用主义拼凑在提供基于客户需求的帮助方面很重要,因为他们在不同的节点发展;在这种关系中,意想不到的困境是不可避免的,但通过应用社会系统的关键原则,可以找到前进的道路。最后,我概述了有影响力的研究和向更广泛的受众传播研究的指导方针。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
求助全文
约1分钟内获得全文 求助全文
来源期刊
CiteScore
11.20
自引率
1.60%
发文量
18
期刊介绍: Advances in information and communication technologies are associated with a wide and increasing range of social consequences, which are experienced by individuals, work groups, organizations, interorganizational networks, and societies at large. Information technologies are implicated in all industries and in public as well as private enterprises. Understanding the relationships between information technologies and social organization is an increasingly important and urgent social and scholarly concern in many disciplinary fields.Information and Organization seeks to publish original scholarly articles on the relationships between information technologies and social organization. It seeks a scholarly understanding that is based on empirical research and relevant theory.
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
确定
请完成安全验证×
copy
已复制链接
快去分享给好友吧!
我知道了
右上角分享
点击右上角分享
0
联系我们:info@booksci.cn Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术官方微信