Trauma-Informed Organizational Climate and its Impact on Burnout in First Response Agencies during COVID-19

IF 6.1 1区管理学 Q1 PUBLIC ADMINISTRATION

Public Administration Review Pub Date : 2023-10-18 DOI:10.1111/puar.13764

Andrea M. Headley, Kaila Witkowski, Christa Remington, N. Emel Ganapati, Santina Contreras

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引用次数: 0

Abstract

First responders experience work-related challenges in higher magnitudes than other occupations. Organizational elements may mitigate or exacerbate burnout for first responders during public health emergencies (e.g., COVID-19). This mixed methods study of first responders in the US aims to (1) assess the relationship between a Trauma-Informed Organizational Climate (TIC) and burnout; (2) analyze the moderating effect of TIC on role strain and burnout; and (3) identify how a TIC can mitigate contributors to burnout. Survey data (n = 3517) of first responders demonstrate that a TIC (of safety, trust, choice, collaboration, and empowerment) negatively correlates with burnout. Further, a TIC moderates the positive relationship between role strain and burnout. Interviews of first responders (n = 91) reveal that fewer employee interactions, lack of rule-following behaviors, impaired communication, staffing shortages, and limited time off contribute to burnout. Open communication, resource provision, collaboration opportunities, and creative problem-solving enhance work climate.

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COVID-19期间创伤知情的组织氛围及其对第一反应机构职业倦怠的影响

急救人员比其他职业更容易遇到与工作相关的挑战。在突发公共卫生事件(例如COVID-19)期间，组织因素可能会减轻或加剧第一响应者的倦怠。这项针对美国急救人员的混合方法研究旨在(1)评估创伤知情组织气候(TIC)与职业倦怠之间的关系;(2)分析社交媒体对角色应变和职业倦怠的调节作用;(3)确定TIC如何减轻职业倦怠的贡献者。第一响应者的调查数据(n = 3517)表明，TIC(安全、信任、选择、协作和授权)与职业倦怠呈负相关。此外，角色应变与职业倦怠之间存在正向调节关系。对急救人员的访谈(n = 91)显示，员工互动较少、缺乏遵守规则的行为、沟通受损、人员短缺和有限的休假时间是造成倦怠的原因。开放的沟通、资源提供、合作机会和创造性的解决问题可以改善工作氛围。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Public Administration Review PUBLIC ADMINISTRATION-

CiteScore

15.10

自引率

10.80%

发文量

130

期刊介绍： Public Administration Review (PAR), a bi-monthly professional journal, has held its position as the premier outlet for public administration research, theory, and practice for 75 years. Published for the American Society for Public Administration,TM/SM, it uniquely serves both academics and practitioners in the public sector. PAR features articles that identify and analyze current trends, offer a factual basis for decision-making, stimulate discussion, and present leading literature in an easily accessible format. Covering a diverse range of topics and featuring expert book reviews, PAR is both exciting to read and an indispensable resource in the field.