The role of CIO in digital transformation: an exploratory study

IF 2.3 4区管理学 Q3 BUSINESS

Information Systems and e-Business Management Pub Date : 2023-09-28 DOI:10.1007/s10257-023-00651-1

Raghu Nandan Chawla, Praveen Goyal, Deepak Kumar Saxena

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引用次数: 0

Abstract

With a continuous stream of emerging technologies, organizations are increasingly seeking to digitally transform their business towards ever efficient, intelligent, and self-learning business models. As the recognized head of IT, the Chief Information Officer (CIO) is often tasked with the responsibility of successfully implementing Digital Transformation (DT) initiatives. While there are independent studies on CIO role, and on the impact of DT, the role of CIO is not sufficiently examined in the DT context. This study fills this gap by conducting multiple case study of six organizations engaged in DT. Following the role theory, the study emphasizes the CIO as an actor focused on digital strategy and empirically delineates the multidimensional task demands associated with DT regarding the CIO role under the new strategic realities of the digital age. We find that while traditional CIO roles still apply, the DT context adds more nuances in such roles. Moreover, some new roles (e.g., legacy systems integration, risk management and IT security) have become crucial that are not adequately captured in extant literature on CIO roles.

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CIO在数字化转型中的作用:一项探索性研究

随着新兴技术的不断涌现，组织越来越多地寻求将其业务数字化转型为高效、智能和自我学习的业务模式。作为公认的IT主管，首席信息官(CIO)通常肩负着成功实施数字化转型(DT)计划的责任。虽然有关于CIO角色和DT影响的独立研究，但CIO的角色在DT背景下没有得到充分的检验。本研究通过对六个从事DT的组织进行多案例研究来填补这一空白。根据角色理论，本研究强调了CIO作为数字化战略的参与者，并从经验上描述了数字化时代新战略现实下CIO角色与DT相关的多维任务需求。我们发现，虽然传统的CIO角色仍然适用，但DT上下文在这些角色中添加了更多细微差别。此外，一些新的角色(例如，遗留系统集成、风险管理和IT安全)已经变得至关重要，而这些角色在现有的CIO角色文献中没有得到充分的描述。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Information Systems and e-Business Management Multiple-

CiteScore

6.20

自引率

11.10%

发文量

期刊介绍： Nowadays, in the age of information technology and the internet, the creation and maintenance of business models has to consider the latest developments in information technology to ensure competitiveness and long-term success of the enterprise. The aim of Information Systems Management (ISM) is to integrate information technology into business models and business processes to explore its potential to meet the business goals. Many international journals in the field of information systems (IS) or information management (IM) focus primarily on the quantitative analysis of information systems phenomena, especially through the use of empirical studies. However, research on qualitative analysis, development, and deployment of information systems is not covered sufficiently by the existing international IS journals. Therefore, the journal Information Systems and e-Business Management (ISeB) focuses on the core tasks of Information Systems Management, the conceptual analysis, design, and deployment of information systems, as well as on all e-business related topics. 1. Editorial objective The central aim of the journal ISeB is to publish original, well-written, self-contained contributions that elucidate novel research and innovation in information systems management and e-business which advance the field fundamentally and significantly. Published quarterly, the journal will: - Provide a vibrant forum for both academicians and industry specialists to explore the information systems and e-business management field - Bring innovative research on all aspects of information systems management from analytical, behavioral and technological perspectives - Enable rapid dissemination of latest research and innovation, supported with a double-blind peer review process. 2. Nature of topics The function of information systems management is the use of information technology (IT) to meet the information requirements of a company. Core tasks of ISM are the generation of project ideas (e.g. identification of business opportunities enabled by new information technologies), conceptual analysis, design, and integration of information systems. Submissions to ISeB should have a clear business focus and use appropriate information systems methodologies. They should either be founded on theory or should have proven their value based on prototypes and their beneficial application in the field. The general applicability of the concepts presented is strictly required. Case studies are welcome, if the insights presented allow general applicability. Moreover, empirical studies are welcome if clear research questions with relevance to the field of information systems and e-business management are given and the studies are carried out correctly. ISeB topics focus on (but are not restricted to) the following areas: - Information Modeling: The central task of information systems modeling is the conceptual specification of information systems from the business point of view. Information modeling includes the development or the application of high-level modeling techniques used for conceptual modeling, e.g. event-driven process chain (EPC) for process modeling, entity-relationship model (ERM) for data modeling, and object-oriented methods like the unified modeling language (UML). - Domain-Specific Information Systems: Different industry domains (e.g. manufacturing, retailing, or finance) are characterized by different requirements to information systems that are reflected in different IS architectures for specific domains. The development and maintenance of information systems in an industry domain can be supported by these architectures. Either the development of generalizable domain-specific architectures or the employment of such architectures in practice can be discussed. - E-Business Management (intra-organization al and inter-organizational information systems): Possible sub-topics include the development and deployment of IS for electronic commerce and supply chain management, market places, new business scenarios enabled through new technologies. Based on a business strategy, submissions have to clearly state how the strategy can be operationalized using IS. - Information Systems Development: The development and deployment of large-scale IS (e.g. enterprise resource planning software) requires the use of appropriate software engineering methodologies, procedure models, and project management. Possible research areas are the development of software engineering methodologies, procedure models, and the design of project management methods. Empirical studies on IS development may focus on the application of well-founded methods in practice. - Information Technology Management: The function of information technology management is the provision and operation of the technical infrastructure and the planning of the technical orientation of information systems in an enterprise. An important aspect is the impact of changing information systems on organizational structures and processes – and vice versa. In this context, the use of information technology to realize a business strategy efficiently can be analyzed. - Latest Information Technology Developments: Latest developments in information technology have to be evaluated to explore potentials to generate new business strategies. Current topics and trends to be evaluated for business use are e.g. business intelligence systems, agent technology, and workflow management systems. Officially cited as: Inf Syst E-Bus Manage