{"title":"Workforce management in the post-pandemic era: Evidence from multinational companies using grounded theory","authors":"Lay Kheng Khor, Cheng Ling Tan","doi":"10.1002/joe.22174","DOIUrl":null,"url":null,"abstract":"<p>The COVID-19 outbreak has significantly altered the conditions of the workforce in operation on an unprecedented scale with companies being pressured to operate digitally and remotely under volatile and unpredictable circumstances. This qualitative study aims to ascertain the (i) key determinants derived from workforce management post-COVID and (ii) the organizational potentialities and barriers among Malaysian multinational corporations (MNCs) for a holistic understanding of the local workforce post-pandemic. Four themes (business disruption and operational changes, technology, work from home or WFH, and organizational support) were highlighted using thematic analysis. The current research has offered pivotal insights into and recommendations on operations management opportunities and future study avenues.</p>","PeriodicalId":35064,"journal":{"name":"Global Business and Organizational Excellence","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2022-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Global Business and Organizational Excellence","FirstCategoryId":"1085","ListUrlMain":"https://onlinelibrary.wiley.com/doi/10.1002/joe.22174","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"Business, Management and Accounting","Score":null,"Total":0}
引用次数: 0
Abstract
The COVID-19 outbreak has significantly altered the conditions of the workforce in operation on an unprecedented scale with companies being pressured to operate digitally and remotely under volatile and unpredictable circumstances. This qualitative study aims to ascertain the (i) key determinants derived from workforce management post-COVID and (ii) the organizational potentialities and barriers among Malaysian multinational corporations (MNCs) for a holistic understanding of the local workforce post-pandemic. Four themes (business disruption and operational changes, technology, work from home or WFH, and organizational support) were highlighted using thematic analysis. The current research has offered pivotal insights into and recommendations on operations management opportunities and future study avenues.
期刊介绍：
For leaders and managers in an increasingly globalized world, Global Business and Organizational Excellence (GBOE) offers first-hand case studies of best practices of people in organizations meeting varied challenges of competitiveness, as well as perspectives on strategies, techniques, and knowledge that help such people lead their organizations to excel. GBOE provides its readers with unique insights into how organizations are achieving competitive advantage through transformational leadership--at the top, and in various functions that make up the whole. The focus is always on the people -- how to coordinate, communicate among, organize, reward, teach, learn from, and inspire people who make the important things happen.
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