Social protest action, stakeholder management, and risk: Managing the impact of service delivery protests in South Africa

IF 1.8 Q3 BUSINESS
Albert Wöcke, Robert Grosse, Morris Mthombeni, Stefan Pfeffer
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引用次数: 0

Abstract

Stakeholder management is an important method for reducing business risk. Recent decades have seen the growth of a new type of stakeholder: social protest stakeholders, individuals engaging in protest action which is directed at other unrelated parties, often the government. However, the actions of social protest stakeholders may negatively affect companies located nearby. This stakeholder category has not received any formal attention in the literature, and this article addresses the knowledge gap by exploring the effects of community-driven protest action in South Africa and the strategies that firms adopt to mitigate the negative consequences of such protests. A multiple case study analysis was used to describe this type of stakeholder group and the management of the consequences of social protest action. Eight manufacturing companies in the Gauteng province participated in the study, the companies varied in size and industry. Among the key findings are that companies need to be highly adaptable if they are to mitigate the impact of protest action. We make practical suggestions about how companies may manage these risks, including the recommendation that companies engage more directly with social protestors to manage risks. The study makes an important contribution to the literature by identifying an additional key category of stakeholder and proposing a risk management approach to avert or minimize loss and damage.

社会抗议行动、利益相关者管理和风险:管理南非服务提供抗议的影响
利益相关者管理是降低企业风险的重要方法。近几十年来,出现了一种新型的利益相关者:社会抗议利益相关者,参与针对其他无关方(通常是政府)的抗议行动的个人。然而,社会抗议利益相关者的行为可能会对附近的公司产生负面影响。这一利益相关者类别在文献中没有得到任何正式关注,本文通过探讨南非社区驱动的抗议行动的影响以及企业为减轻此类抗议的负面后果而采取的策略来解决知识差距问题。使用多个案例分析来描述这类利益相关者群体以及社会抗议行动后果的管理。豪登省的八家制造公司参与了这项研究,这些公司的规模和行业各不相同。关键发现之一是,如果公司要减轻抗议行动的影响,就需要高度适应。我们就公司如何管理这些风险提出了切实可行的建议,包括建议公司更直接地与社会抗议者接触以管理风险。该研究通过确定额外的关键利益相关者类别并提出风险管理方法来避免或最大限度地减少损失和损害,对文献做出了重要贡献。
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来源期刊
CiteScore
2.70
自引率
10.50%
发文量
42
期刊介绍: Business and Society Review addresses a wide range of ethical issues concerning the relationships between business, society, and the public good. Its contents are of vital concern to business people, academics, and others involved in the contemporary debate about the proper role of business in society. The journal publishes papers from all those working in this important area, including researchers and business professionals, members of the legal profession, government administrators and many others.
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