Social brokerage and productivity of users in online innovation networks

IF 10.1 1区 管理学 Q1 BUSINESS
Satyam Mukherjee, Tarun Jain
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引用次数: 1

Abstract

In this work, we investigate the impact of social brokerage on the innovation productivity of users in online innovation networks. Innovation in online networks is leveraged by coordinated interactions between the participating users. We leverage the data of users contributing on posts between 2017 and 2019 in two community question answering (CQA) forums: Stack Overflow and Math Stack Exchange. The innovation productivity of users in such online innovation networks, as valued by other participating users is quantified by the total score they received on their contributing posts. Users occupying brokerage positions are exposed to better ideas that boost the value of their contributing posts, thus improving their total score. Again, existing users with low social brokerage are also likely to gain from resource sharing owing to their denser networks. Our econometric analysis reveals that users in online innovation networks with very low or very high values of social brokerage receive higher scores as valued by other community users. Overall, we access the data of 537,938 users in Stack Overflow contributing on 6,002,996 questions, and 7,903,416 answers, and 20,393 users in the Math Stack Exchange contributing on 488,389 questions, and 638,110 answers. We observe a U-shaped effect of the user's social brokerage on the user's innovation productivity. Our empirical findings have various implications for firms hosting online CQA forums.

在线创新网络中用户的社会中介和生产力
在这项工作中,我们研究了在线创新网络中社会中介对用户创新生产力的影响。在线网络的创新是通过参与用户之间的协调互动来发挥作用的。我们利用2017年至2019年期间在两个社区问答(CQA)论坛上发帖的用户数据:堆栈溢出和数学堆栈交换。其他参与用户对此类在线创新网络中用户的创新生产力的评价是通过他们在贡献岗位上获得的总分来量化的。担任经纪职位的用户可以接触到更好的想法,这些想法可以提高他们贡献帖子的价值,从而提高他们的总分。同样,低社交经纪的现有用户也可能从资源共享中获益,因为他们的网络更密集。我们的计量经济学分析表明,在线创新网络中社交经纪价值非常低或非常高的用户获得的分数高于其他社区用户。总的来说,我们访问了Stack Overflow中537938名用户对6002996个问题和7903416个答案的贡献数据,以及数学堆栈交换中20393名用户对488839个问题和638110个回答的贡献数据。我们观察到用户的社会中介对用户创新生产力的U型效应。我们的实证研究结果对举办在线CQA论坛的公司有着不同的启示。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
Journal of Product Innovation Management
Journal of Product Innovation Management 管理科学-工程:工业
CiteScore
17.00
自引率
5.70%
发文量
42
审稿时长
6-12 weeks
期刊介绍: The Journal of Product Innovation Management is a leading academic journal focused on research, theory, and practice in innovation and new product development. It covers a broad scope of issues crucial to successful innovation in both external and internal organizational environments. The journal aims to inform, provoke thought, and contribute to the knowledge and practice of new product development and innovation management. It welcomes original articles from organizations of all sizes and domains, including start-ups, small to medium-sized enterprises, and large corporations, as well as from consumer, business-to-business, and policy domains. The journal accepts various quantitative and qualitative methodologies, and authors from diverse disciplines and functional perspectives are encouraged to submit their work.
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