The role of technology in enhancing the tourism experience in smart destinations: A meta-analysis

IF 8.9 2区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Journal of Destination Marketing & Management Pub Date : 2023-08-26 DOI:10.1016/j.jdmm.2023.100817

Inés Sustacha , José Francisco Baños-Pino , Eduardo Del Valle

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引用次数: 0

Abstract

An increasing number of destinations are using smart technology to enrich the travel experience. The aim of this paper is to integrate the findings about how technology affects the tourism experience in smart destinations to provide an overview of its impact. Meta-analysis allows this question to be addressed in a transparent, objective and replicable way by providing unified conclusions based on previous studies that answer similar research questions. In this work, we used a random-effects meta-analysis model estimated with the restricted maximum likelihood method. The results confirm the positive relationship between smart technology and tourism experience, with informativeness and interactivity as the most influential attributes. In addition, there is a negative relationship between security and privacy concerns. This study will help destination managers understand the true scope of smart technology for creating value in the tourism experience and implementing measures to enhance it, thereby increasing visitor satisfaction and earning loyalty.

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科技在提升智慧目的地旅游体验中的作用:一项元分析

越来越多的目的地正在使用智能技术来丰富旅游体验。本文的目的是整合有关技术如何影响智能目的地的旅游体验的研究结果，以提供其影响的概述。元分析通过提供基于先前研究的统一结论来回答类似的研究问题，从而使这个问题以透明、客观和可复制的方式得到解决。在这项工作中，我们使用了一个随机效应荟萃分析模型，用限制最大似然法估计。结果证实了智能技术与旅游体验之间的正相关关系，其中信息性和互动性是最具影响力的属性。此外，安全和隐私之间存在负相关关系。这项研究将帮助目的地管理者了解智能技术在旅游体验中创造价值的真正范围，并采取措施增强它，从而提高游客满意度和赢得忠诚度。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Destination Marketing & Management Multiple-

CiteScore

18.60

自引率

3.60%

发文量

审稿时长

43 days

期刊介绍： The Journal of Destination Marketing & Management (JDMM) is an international journal that focuses on the study of tourist destinations, specifically their marketing and management. It aims to provide a critical understanding of all aspects of destination marketing and management, considering their unique contexts in terms of policy, planning, economics, geography, and history. The journal seeks to develop a strong theoretical foundation in this field by incorporating knowledge from various disciplinary approaches. Additionally, JDMM aims to promote critical thinking and innovation in destination marketing and management, expand the boundaries of knowledge, and serve as a platform for international idea exchange.

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