Fostering employee promotive voice in hospitality: The impact of responsible leadership

IF 7.3 2区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism Management Perspectives Pub Date : 2023-10-19 DOI:10.1016/j.tmp.2023.101186

Osman Seray Özkan , Irene Huertas-Valdivia , Burcu Üzüm

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引用次数: 0

Abstract

Promotive voice refers to employees sharing novel ideas or suggestions aimed at improving the functioning of their work unit or organization. However, in many cases, employees reserve their contribution of constructive ideas for situations where they feel their contributions are acknowledged and appreciated by their managers. The manager's leadership style is therefore of utmost importance in fostering employee voice.

Responsible leadership has thus become desirable in service contexts, where conflicting interests arise among stakeholders, but little is known about this leadership style in hospitality.

Drawing on conservation of resources theory, we explore how and when responsible leadership fosters employee promotive voice. A time-lagged survey collected data from 392 five-star hotel employees in Turkey. Testing a moderated mediation model using partial least squares showed that responsible leadership increases employees' relational energy, generating greater promotive voice in hotel settings; furthermore, prevalent law and code climate strengthens responsible leadership's effect on relational energy.

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在酒店业培养员工的促进声音:负责任领导的影响

晋升声音是指员工分享新颖的想法或建议，旨在改善其工作单位或组织的运作。然而，在许多情况下，员工会在他们觉得自己的贡献得到了经理的认可和赞赏的情况下，保留他们的建设性想法。因此，经理的领导风格对于培养员工的发言权至关重要。因此，在利益相关者之间出现利益冲突的服务环境中，负责任的领导变得令人向往，但人们对酒店业的这种领导风格知之甚少。利用资源节约理论，我们探讨了负责任的领导如何以及何时培养员工的晋升声音。一项时间滞后调查收集了土耳其392名五星级酒店员工的数据。使用偏最小二乘法测试一个有调节的中介模型表明，负责任的领导会增加员工的关系能量，在酒店环境中产生更大的晋升声音；此外，普遍的法律法规氛围强化了负责任领导对关系能量的影响。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Tourism Management Perspectives Multiple-

CiteScore

15.60

自引率

3.40%

发文量

审稿时长

59 days

期刊介绍： Tourism Management Perspectives is an interdisciplinary journal that focuses on the planning and management of travel and tourism. It covers topics such as tourist experiences, their consequences for communities, economies, and environments, the creation of image, the shaping of tourist experiences and perceptions, and the management of tourist organizations and destinations. The journal's editorial board consists of experienced international professionals and it shares the board with Tourism Management. The journal covers socio-cultural, technological, planning, and policy aspects of international, national, and regional tourism, as well as specific management studies. It encourages papers that introduce new research methods and critique existing ones in the context of tourism research. The journal publishes empirical research articles and high-quality review articles on important topics and emerging themes that enhance the theoretical and conceptual understanding of key areas within travel and tourism management.