Culturally attuned engagement: a qualitative analysis of social service providers in community based organizations serving Chinese, Vietnamese, and Cambodian immigrant populations

Abstract

ABSTRACT Evidence remains limited on culturally competent practices that enhance the engagement of Asian American immigrants in mental health services. This study examines engagement practices by social service providers in community-based organizations, using secondary qualitative data from six provider focus groups (N = 47) and five Chinese, Vietnamese, and Cambodian immigrant client focus groups (N = 36). Thematic analysis revealed that culturally attuned engagement involved provider (a) practice wisdom and (b) practice behaviors calibrated to the unique illness experiences of individual clients. The findings illuminate how cultural competent practice manifests in real-world contexts where providers encounter culturally anchored yet uniquely individualized illness experiences of Asian American immigrants.