Building Perspective-Taking as an Organizational Capability: A Change Intervention in a Health Care Setting

IF 4.1 4区管理学 Q2 MANAGEMENT

Journal of Management Inquiry Pub Date : 2021-09-30 DOI:10.1177/10564926211039014

T. Calvard, E. Cherlin, Amanda L. Brewster, L. Curry

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引用次数: 2

Abstract

Perspective-taking, or engaging with the viewpoints of others, has been linked to a range of positive and negative interpersonal outcomes. However, it has only been researched infrequently in organizations, and questions remain about how it might be developed as a multidimensional cooperative process and problem-solving capability more widely. To better understand this, this article presents findings from a 2-year change intervention with 10 US hospitals. Interview data from three time points (393 interviews, 197 staff members) reveal dimensions and levels of understanding underpinning the development of organizational perspective-taking. Actors’ accounts suggested several major interrelated dimensions of perspective-taking operating at local and system levels, through affective concern, cognitive understanding, and motivational efforts to improve the sharing and interpretation of diverse perspectives. The study has implications for how organizations can better foster perspective-taking by building ecological structures and processes that assemble perspectives supportively, holistically, and frequently.

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以构建视角作为组织能力：医疗环境中的变革干预

采取观点，或参与他人的观点，与一系列积极和消极的人际关系结果有关。然而，它在组织中很少被研究，如何将其发展为一个多层面的合作过程和更广泛的解决问题的能力仍然存在问题。为了更好地理解这一点，本文介绍了对10家美国医院进行的为期2年的变革干预的结果。来自三个时间点的访谈数据（393次访谈，197名工作人员）揭示了组织观点形成的理解维度和水平。参与者的描述表明，通过情感关注、认知理解和动机努力，在地方和系统层面上操作的视角转换有几个主要的相互关联的维度，以改善对不同视角的共享和解释。这项研究对组织如何通过构建支持性、整体性和频繁地收集观点的生态结构和过程来更好地促进观点采纳具有启示意义。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Management Inquiry MANAGEMENT-

CiteScore

8.30

自引率

0.00%

发文量

期刊介绍： The Journal of Management Inquiry, sponsored by the Western Academy of Management, is a refereed journal for scholars and professionals in management, organizational behavior, strategy, and human resources. Its intent is to explore ideas and build knowledge in management theory and practice, with a focus on creative, nontraditional research as well as key controversies in the field. The journal seeks to maintain a constructive balance between innovation and quality, and at the same time widely define the forms that relevant contributions to the field can take. JMI features six sections: Meet the Person, Provocations, Reflections on Experience, Nontraditional Research, Essays, and Dialog.